Return & Refund Policy

At our store, customer satisfaction is our priority. We proudly ship our products worldwide and strive to ensure every order meets your expectations.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.

• Include original packaging, tags, and accessories.

• Not show signs of wear, damage, or alteration.

Due to hygiene reasons, the following items cannot be returned or exchanged:

• Wigs that have been worn, styled, cut, washed, or altered.

• Earrings and other pierced jewelry items.

• Personalized or custom-made products.

• Clearance or final sale items.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was received.

Please contact us within 7 days of delivery for assistance.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 48 hours of delivery with:

• Your order number

• Photos of the item received

• Photos of the packaging

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.

Contact Us

For return requests or questions, please contact us at:

Email: wigsprocessingteam@gmail.com

We are committed to providing excellent service to customers worldwide.